Privacy Policy

This portal is operated by the office of Parth Gupta, Municipal Councillor, Ward 6, Municipal Corporation Panchkula. We are committed to handling your information responsibly.

Information we collect

When you submit a complaint, appointment request or grievance, we collect the details you provide, such as your name, contact number, email, address and the content of your submission, along with any files you upload.

How we use it

• To register, review, assign and follow up on your complaint or request.
• To contact you with updates through your preferred channel.
• To maintain records and improve civic service delivery.

How we protect it

Your contact details and address are never displayed on public pages. The public complaint-tracking page only shows status information and requires both your complaint ID and mobile number.

Sharing

Complaint details may be shared with the relevant department or official for the purpose of resolution. We do not sell personal information.

Your choices

You may submit certain messages anonymously via the Grievance Box. To request correction or deletion of your information, please contact the office.